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| buying_expertise 2008/03/30 19:04 | buying_expertise 2008/07/21 18:51 current | ||
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| ===== Topics on this Page ===== | ===== Topics on this Page ===== | ||
| [[help|Return to Main Help Page]] | [[help|Return to Main Help Page]] | ||
| - | |• [[#how_do_i_buy_expertise_from_an_expert|How do I buy expertise from an Expert?]] \\ • [[#how_do_i_receive_expertise_from_an_expert?|How do I receive expertise from an Expert?]] \\ • [[#what_fees_will_i_pay_to_buy_expertise_from_an_expert?|What fees will I pay to buy expertise from an Expert?]] \\ • [[#what_is_official_time?|What is Official Time?]] \\ • [[#how_do_i_end_my_transaction_with_an_expert?|How do I end my transaction with an Expert?]] \\ • [[#how_do_i_pay_an_expert?|How do I pay an Expert?]] \\ • [[#what_if_i_don't_pay?|What if I don't pay?]] \\ • [[#do_i_need_to_download_or_install_any_software?|Do I need to download or install any software?]] \\ • [[#can_i_rate_my_expert?|Can I rate my Expert?]] \\ • [[#does_my_expert_rate_me?|Does my Expert rate me?]] \\ • [[#what_if_i'm_unhappy_with_the_expertise_or_help_i_receive?|What if I'm unhappy with the expertise or help I receive?]] \\ • [[#reporting_abuse|Reporting abuse]]| | + | |• [[#how_do_i_buy_expertise_from_an_expert|How do I buy expertise from an Expert?]] \\ • [[#how_do_i_receive_expertise_from_an_expert?|How do I receive expertise from an Expert?]] \\ • [[#what_fees_will_i_pay_to_buy_expertise_from_an_expert?|What fees will I pay to buy expertise from an Expert?]] \\ • [[#what_is_official_time?|What is Official Time?]] \\ • [[#how_do_i_end_my_transaction_with_an_expert?|How do I end my transaction with an Expert?]] \\ • [[#how_do_i_pay_an_expert?|How do I pay an Expert?]] \\ • [[#what_if_i_don't_pay?|What if I don't pay?]] \\ • [[#do_i_need_to_download_or_install_any_software?|Do I need to download or install any software?]] \\ • [[#can_i_rate_my_expert?|Can I rate my Expert?]] \\ • [[#does_my_expert_rate_me?|Does my Expert rate me?]] \\ • [[#what_if_i'm_unsatisfied_with_the_expertise_or_help_i_receive?|What if I'm unsatisfied with the expertise or help I receive?]] \\ • [[#reporting_abuse|Reporting abuse]]| |
| ====== How do I buy expertise from an Expert? ====== | ====== How do I buy expertise from an Expert? ====== | ||
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| Buying expertise or other live, personalized help via Rogomo is simple. Just follow these three steps: | Buying expertise or other live, personalized help via Rogomo is simple. Just follow these three steps: | ||
| - | * First, [[finding_an_expert|find an Expert]] that you want to buy expertise from and go to his/her [[expert_profiles|Expert Profile]] by clicking the "View Profile" button next to his/her User ID in our Expert Directory, by typing in the Expert's User ID in the "View a Profile" box on the [[http://www.rogomo.com|Rogomo Home Page]], or by clicking through an Expert's Widget on another Internet page. | + | * First, [[finding_an_expert|find an Expert]] that you want to buy expertise from and go to his/her [[expert_profiles|Expert Profile]] by clicking the "View Profile" button next to his/her User ID in our Expert Directory, by typing in the Expert's User ID in the "Find an Expert" box on the [[http://www.rogomo.com|Rogomo Home Page]], or by clicking through an Expert's Widget on another Internet page. |
| * Second, contact the Expert via IM or email (on the Expert's Profile page) to schedule a session. Please be sure to read the Expert's Profile to see if the Expert has any specific availability or if there is a specific way (IM, email) that the Expert would like you to contact him/her. | * Second, contact the Expert via IM or email (on the Expert's Profile page) to schedule a session. Please be sure to read the Expert's Profile to see if the Expert has any specific availability or if there is a specific way (IM, email) that the Expert would like you to contact him/her. | ||
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| __**Communication tools**__ | __**Communication tools**__ | ||
| - | * **[[communication_tools#audio_call_tools|Voice calls]]** (//i.e.//, telephone or cell phone, Skype, Jaxtr, etc.) | + | * **[[communication_tools#phone_calls|Phone calls]]** (//i.e.//, telephone or cell phone, Skype, Jaxtr, etc.) |
| - | * **[[communication_tools#video_call_tools|Video calls]]** (//i.e.//, AIM Video/iChat, Windows Live Messenger, Skype Video, etc.) | + | * **[[communication_tools#video_calls|Video calls]]** (//i.e.//, AIM Video/iChat, Windows Live Messenger, Skype Video, etc.) |
| - | * **[[communication_tools#text_messaging_tools|Text instant messaging]]** (//i.e.//, AOL Instant Messenger, Google Talk, Meebo, etc.) | + | * **[[communication_tools#text_messaging|Text instant messaging]]** (//i.e.//, AOL Instant Messenger, Google Talk, Meebo, etc.) |
| * **[[communication_tools#widget-based_communication_tools|Widget-based communication tools]]** (//i.e.//, tools that Experts can embed directly on their Expert Profiles) \\ | * **[[communication_tools#widget-based_communication_tools|Widget-based communication tools]]** (//i.e.//, tools that Experts can embed directly on their Expert Profiles) \\ | ||
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| ====== What is Official Time? ====== | ====== What is Official Time? ====== | ||
| - | You'll notice that when you are in a Rogomo session, we explain that your individual timer may be off by a few seconds from "official time". Rogomo's system has a master clock which times all transactions that you engage in on Rogomo. In order to be sure that the timer on your computer matches the timer on Rogomo's system, your browser (Internet Explorer, Safari, etc.) communicates with Rogomo's system every 10 seconds to "sync" the two timers. However, between "syncs", your timer and Rogomo's timer may differ by as much as a few seconds. | + | You'll notice that when you are in a Rogomo session, we explain that your individual timer may be off by a few seconds from "official time". Rogomo's system has a master clock that times all transactions that you engage in on Rogomo. In order to be sure that the timer on your computer matches the timer on Rogomo's system, your browser (Internet Explorer, Safari, etc.) communicates with Rogomo's system every 10 seconds to "sync" the two timers. However, between "syncs", your timer and Rogomo's timer may differ by as much as a few seconds. |
| ====== How do I end my transaction with an Expert? ====== | ====== How do I end my transaction with an Expert? ====== | ||
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| Although you are free to Stop or Pause your transaction at any time, as a common courtesy **please be should be sure to alert the Expert that you are doing so**. Remember, your Expert is rating you at the end of your transaction, and if you abruptly pause or stop a session without notice, it may affect your [[#does_my_rogomo_expert_rate_me?|Buyer Rating]]. | Although you are free to Stop or Pause your transaction at any time, as a common courtesy **please be should be sure to alert the Expert that you are doing so**. Remember, your Expert is rating you at the end of your transaction, and if you abruptly pause or stop a session without notice, it may affect your [[#does_my_rogomo_expert_rate_me?|Buyer Rating]]. | ||
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| ====== How do I pay an Expert? ====== | ====== How do I pay an Expert? ====== | ||
| - | All payments are made through <html><font color="black">PayPal</font></html>. When you finish your session with an Expert, Rogomo's timer tool will calculate the total fee that you owe and will transmit that information to <html><font color="black">PayPal</font></html>. You will then need to press the **"Complete Transaction"** button, which will take you to a <html><font color="black">PayPal</font></html> page where you can pay your Expert by credit or debit card or through your <html><font color="black">PayPal</font></html> account (if you have one). You are required to make payment to the Expert via <html><font color="black">PayPal</font></html> immediately after the end of your session. | + | All payments are made through <html><font color="black">PayPal</font></html>. When you finish your session with an Expert, Rogomo's timer tool will calculate the total fee that you owe and will transmit that information to <html><font color="black">PayPal</font></html>. You will then need to press the **"Complete Purchase"** button, which will take you to a <html><font color="black">PayPal</font></html> page where you can pay your Expert by credit or debit card or through your <html><font color="black">PayPal</font></html> account (if you have one). You are required to make payment to the Expert via <html><font color="black">PayPal</font></html> immediately after the end of your session. |
| Please note that you do __not__ need a <html><font color="black">PayPal</font></html> account in order to pay an Expert by credit or debit card on <html><font color="black">PayPal</font></html>. | Please note that you do __not__ need a <html><font color="black">PayPal</font></html> account in order to pay an Expert by credit or debit card on <html><font color="black">PayPal</font></html>. | ||
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| ====== What if I don't pay? ====== | ====== What if I don't pay? ====== | ||
| - | Unless you [[#what_if_i'm_unhappy_with_the_services_i_receive?|file a complaint]], you are required to pay for your session with an Expert as soon as that session is over. If you do not pay (and do not file a complaint), you cannot buy (or sell) any other advice or live, personalized help via Rogomo until your fee is paid. | + | Unless you [[#what_if_i'm_unhappy_with_the_services_i_receive?|file a complaint]], you are required to pay for your session with an Expert as soon as that session is over. If you do not pay (and do not file a complaint), you cannot buy (or sell) any other advice or live, personalized help via Rogomo until your fee is paid. Additionally, Rogomo reserves the right to take any and all available steps to collect amounts that you owe as a result of a Rogomo session. |
| ====== Do I need to download or install any software? ====== | ====== Do I need to download or install any software? ====== | ||
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| Yes. Just as you rate your Expert, your Expert also rates you as a Buyer. This allows other Experts to evaluate you as a possible Buyer, and to feel confident that you are a trustworthy Buyer. | Yes. Just as you rate your Expert, your Expert also rates you as a Buyer. This allows other Experts to evaluate you as a possible Buyer, and to feel confident that you are a trustworthy Buyer. | ||
| + | ====== What if I'm unsatisfied with the expertise or help I receive? ====== | ||
| + | If you decide in the first 59 seconds of your transaction with an Expert that you’re unsatisfied for any reason, you can end your transaction and avoid any charge. This applies regardless of whether you agreed to pay on a per-minute basis or a minimum-fee basis. | ||
| - | + | If you become unsatisfied with your transaction at any time after the first 59 seconds, you should end your transaction as soon as possible to limit your cost and you can provide the Expert with an appropriate Expert Rating at the end of your transaction. | |
| - | ====== What if I'm unhappy with the expertise or help I receive? ====== | + | |
| - | + | ||
| - | If you decide in the first 59 seconds of your transaction with an Expert that you’re unhappy for any reason, you can end your transaction and avoid any charge. This applies regardless of whether you agreed to pay on a per-minute basis or a minimum-fee basis. | + | |
| - | + | ||
| - | If you become unhappy with your transaction at any time after the first 59 seconds, you should end your transaction as soon as possible to limit your cost and you can provide the Expert with an appropriate Expert Rating at the end of your transaction. | + | |
| __Additionally__, if your transaction has exceeded 59 seconds and you believe that (1) there has been an error with Rogomo's timer such that the total fee charged to you is incorrect, or (2) the Expert failed to provide you with expertise or help substantially as promised, you may choose at the end of your session to **File a Complaint** instead of paying. By choosing this option, you will not be required to pay the Expert for your session __pending the resolution by Rogomo of your complaint__. You will be required to provide Rogomo with a full explanation of your complaint and the reason that you believe you should not be required to pay the Expert for your session. If Rogomo determines that your complaint is valid, your transaction will be canceled and you will not owe the Expert any fee for your session. On the other hand, if you fail to provide a legitimate explanation, or if Rogomo determines that your complaint is not valid, your transaction will be upheld and you will be required to pay the Expert the full fee incurred. In such circumstances, you will not be able to use Rogomo to purchase or sell expertise or help again until you have paid your outstanding fee. | __Additionally__, if your transaction has exceeded 59 seconds and you believe that (1) there has been an error with Rogomo's timer such that the total fee charged to you is incorrect, or (2) the Expert failed to provide you with expertise or help substantially as promised, you may choose at the end of your session to **File a Complaint** instead of paying. By choosing this option, you will not be required to pay the Expert for your session __pending the resolution by Rogomo of your complaint__. You will be required to provide Rogomo with a full explanation of your complaint and the reason that you believe you should not be required to pay the Expert for your session. If Rogomo determines that your complaint is valid, your transaction will be canceled and you will not owe the Expert any fee for your session. On the other hand, if you fail to provide a legitimate explanation, or if Rogomo determines that your complaint is not valid, your transaction will be upheld and you will be required to pay the Expert the full fee incurred. In such circumstances, you will not be able to use Rogomo to purchase or sell expertise or help again until you have paid your outstanding fee. | ||
| Please note that while Rogomo will use its best efforts to resolve legitimate disputes, we strongly urge Buyers and Experts to attempt to resolve disputes amongst themselves. Resolving your own disputes is much more likely to result in a happier resolution, and will likely avoid a situation where one or both sides to a transaction gives a negative Buyer or Expert Rating which will affect how other Rogomo users view you in the future. | Please note that while Rogomo will use its best efforts to resolve legitimate disputes, we strongly urge Buyers and Experts to attempt to resolve disputes amongst themselves. Resolving your own disputes is much more likely to result in a happier resolution, and will likely avoid a situation where one or both sides to a transaction gives a negative Buyer or Expert Rating which will affect how other Rogomo users view you in the future. | ||
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| ====== Reporting abuse ====== | ====== Reporting abuse ====== | ||
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| [[help|Return to Main Help Page]] | [[help|Return to Main Help Page]] | ||
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